Service Matrix

DirectPointe's Complete Solution offers all of the needed equipment, software, and services for a consistent monthly fee. The included services are customized to fit your specific needs.

The following services matrix lists the services provided with the Complete Solution by lifecycle stage. You may also click on the lifecycle headings for a more detailed description of the included services.

• PC Solution
• Server Solution
• Network Solution

	Basic	Professional	Premiere
Procurement
Discovery
Design & Testing
Procurement
System Imaging
Data Conversion
Deployment
Configuration
Testing
E-mail / Exchange Migration
On-site Installation
Management
PC Monitoring and Optimization
Asset Management
PC Software Distribution
Software Metering
Software Updates
Automated Online Reporting
Protection
PC Internet Content Filtering and Reporting
Remote PC Backup and Healing
PC Virus Protection
Spyware Protection and Removal
PC Security Suite / Personal Firewall
PC Patch Management		OS Only
MailPointe Anti-Virus and Anti-SPAM
MailPointe Secure E-mail
MailPointe Message Archival
Internet Content Filtering and Reporting
Support
Unlimited Self-Help and eLearning Modules
Unlimited Standard Hours Support (8am-5pm M-F MST)
Unlimited 24 x 7 Support
Web-based eSupport
Phone Support
E-mail Support
Incident Response and Resolution Tracking
Web-based Training
Disposal
Data Removal
Disposition
Cash Back
Optional Services
POP E-mail
Managed Exchange Messaging Services
VPN Access for remote users