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Simple: What is IT?

We take all the technology in your business and divide it into two categories: Information Technology (IT) and Information Systems (IS). IT includes technology infrastructure like file, print and messaging on computers, servers and networks as well as common services like data backup, monitoring and help desk. IS includes the industry specific technologies that leverage the IT infrastructure your business depends on like your accounting software, specialized applications and extranets.

Common IT infrastructure is commoditizing. Most businesses use email, data back-up, printing, file sharing, etc. However, at the same time IT is commoditizing, IT is also becoming increasingly complex. Technology continues to change rapidly and important topics like security and compliance require core expertise to stay abreast of the changes.

Our most successful customers outsource their IT to DirectPointe and have technical staff in-house to handle their IS. DirectPointe lets your in-house technical staff focus on high-value, mission-critical technology.

DirectPointe can handle IT support services faster and less expensive than in-house staff. We provide services to hundreds customers located in every state and 29 countries. We operate 24x7 from a multi-million dollar facility and our sophisticated tools provide remote response and resolution times faster than someone coming across town; and most times even faster than someone coming across the office.

In summary, DirectPointe takes much of the complexity out of your IT to make your technology simple.